Privacy Policy

About our privacy policy
Mervay cares a great deal about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information that we have collected about you and your use of our services with care.

our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of Mervay that are derived from it. The effective date for the validity of these conditions is 12/01/2021, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes which information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided us with.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, the contact details of which can be found at the end of our privacy policy.

About the data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.

Webshop software

Shopify
Our shop is developed with software from Shopify. Personal data that you make available to us for our services are shared with this party. Shopify has access to your data to provide us (technical) support, they will never use your data for any other purpose. Shopify is on the basis of the agreement we have with them obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card information. Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. Shopify reserves the right to share collected data within its own group to further improve services. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.

Webhosting

MijnDomein
We obtain web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. MijnDomein has taken appropriate technical and organisational measures to prevent the loss and unauthorised use of your personal data. MijnDomein is bound by agreement to secrecy.

E-mail and mailing lists

Klaviyo
Our website uses Klaviyo, a third party that handles e-mail traffic originating from our website and the sending of any newsletters. All confirmation emails that you receive from our website and web forms are sent through Klaviyo's servers. Klaviyo will never use your name and email address for its own purposes. At the bottom of every email that is automatically sent from our website you will see the

unsubscribe link. When you click on this link you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal information is stored securely by Klaviyo. Klaviyo uses cookies and other Internet technologies that provide insight into whether emails are opened and read. Klaviyo reserves the right to use your data to further improve its services and as part of this to share information with third parties.

For our regular business email traffic, we use the services of . This party has appropriate technical and organizational measures in place to prevent abuse, loss and corruption of your and our data as much as possible. has no access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Mollie
For handling (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address and residence details and your payment information, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in this context, to share (anonymised) data with third parties. All the above-mentioned safeguards for the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data any longer than is legally permitted.

Klarna
To process (part of) the payments in our shop we use the platform of Klarna. Klarna processes your name, address and residence details and your payment information such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. Klarna will share personal data and information regarding your financial position with credit reference agencies in case of an application for a deferred payment (credit facility). All of the above

guarantees regarding the protection of your personal data also apply to those parts of Klarna's services for which they use third parties. Klarna will not store your data longer than permitted by law.

Shipping and logistics

DHL
If you place an order with us it is our job to deliver your package to you. We use the services of DHL to perform the deliveries. It is therefore necessary for us to share your name, address and place of residence with DHL. DHL will only use this data for the performance of the contract. In the event that DHL uses subcontractors, DHL will also make your data available to these parties.

Invoicing and bookkeeping

MoneyBird
For our administration and bookkeeping we make use of the services of MoneyBird. We share your name, address and residence data and details concerning your order. These data are used for the administration of sales invoices. Your personal data are transmitted and stored in a protected way, MoneyBird has taken the necessary technical and organizational measures to protect your data from loss and unauthorized use. MoneyBird is sworn to secrecy and will treat your data confidentially. MoneyBird shall not use your personal data for purposes other than those stated above.

Purpose of data processing

General purpose of processing
We use your data exclusively for the benefit of our services. That is to say that the aim of processing is always directly related to the service you have provided. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with fiscal and criminal research

If necessary,Mervay can be obliged to share your data on the basis of a legal obligation in connection with a governmental tax or criminal investigation. In such a case, we are forced to share your data, but we will resist within the possibilities that the law offers us.

Storage periods

We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under the applicable Dutch and European legislation, you as the data subject have certain rights with regard to the personal data processed by us or on our behalf. We will explain below what these rights are and how you can exercise them. In order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. You will receive all copies and data in the machine-readable format that we use in our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection

You always have the right to inspect the data that we process, or have processed, and which relate to you or can be traced back to you. You can send a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.

Right of rectification

You always have the right to have the data that we process, or have processed, and which relate to you or can be traced back to you, corrected. You can send a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.

Right to restriction of processing

You always have the right to restrict the data that we process, or have processed, which relate to you or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address provided that the data will no longer be processed until you lift the restriction.

Right of portability

You always have the right to have the data we process, which relates to you or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data by or on behalf of Mervay. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of the data that we process (or have processed) available to you, after which we will permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics
Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data.

data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.

Cookies from third parties

In the event that third-party software solutions use cookies, this will be stated in this privacy statement.

Changes in the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.

Contact details

Mervay

Bijdorp west 47 2992LC
Barendrecht The Netherlands
E info@mervay.com