Shipping & Return

 

Worldwide Delivery 5-12 days! 

Please note that these are estimated delivery times only, therefore Mervay does not guarantee delivery dates.

Free shipping

All our orders are shipped to you without any additional shipping charges. We have no minimum order quantity for free shipping. All orders are 100% free shipping.

*With the exception of our free product promotions!

Order Tracking

Once you have placed an order with us, you will be able to track your order after a few days via the track and trace code

Questions about your order or product

Do you have any questions about your order or product? It may be that other customers have already asked you the same question. So please check our Q&A page first to see if we have already answered your question.

Accepted payment methods

Express Payment by Google Pay, Apple Pay and Paypall
Payment by PayPal
Payment by PayPal Express
Credit card: VISA, Mastercard, AMEX, Maestro (via Shopify Payments)

Return

You have received your product(s) only you are not satisfied or it arrived defective, we find this very unfortunate to hear and we will therefore do everything we can to satisfy you.

You can return your order to us up to 14 days after receipt and we will then refund the purchase price to your account within 5 days.

Easy returns in 4 simple steps

Step 1: Send an email to info@mervay.com

Step 2: Fill in the returns form

Step 3: Submit your order

Send your order along with the completed returns form to the address on the form. Be sure to include a track and trace number on your return package to avoid any misunderstandings.

Step 4: Once we receive the package, check the return and we will ensure that the purchase amount is returned to your account within 5 working days.

Order cancellations
Our items are mostly dispatched the next working day, so you need to contact us quickly.

We cannot accept cancellations once your order has been dispatched 24 hours after purchase.